At luxewashgear, we aim to make the delivery process simple and convenient. This Shipping Policy explains how orders are prepared, processed, and delivered to customers.
1. Order Processing
Once an order is successfully placed, our team begins preparing it for fulfillment. Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays may begin processing on the next business day.
2. Order Confirmation
After placing an order, you may receive an order confirmation containing relevant details about your purchase.
Please review your order information carefully and contact us as soon as possible if you notice an error in your name, contact details, or delivery address.
3. Delivery Information
Orders are delivered to the address provided when the order is placed.
Customers are responsible for providing accurate and complete delivery information. If incorrect or incomplete information causes a delivery issue, additional arrangements may be required to complete delivery.
4. Delivery Partners
We may work with third-party courier, postal, and logistics providers to fulfill and deliver orders.
Once an order has been handed to a delivery provider, delivery handling may be subject to that provider’s procedures.
5. Tracking Information
Where tracking is available, tracking details may be provided after your order has been dispatched.
Tracking information may take some time to become active after it has been generated by the delivery provider.
6. Delivery Issues
If your order arrives damaged, incomplete, or different from what you ordered, please contact us within 7 calendar days of delivery.
Please provide your order information and, where appropriate, photographs of the package and product so that we can review the issue.
7. Undelivered or Returned Packages
If a package cannot be delivered because of an incorrect address, unsuccessful delivery attempts, or other circumstances outside our direct control, please contact us at the email address below.
We will review the circumstances and determine the appropriate next steps.
8. Changes to an Order
If you need to change your delivery information after placing an order, contact us as soon as possible at [email protected].
We will try to accommodate requests before the order has been processed or dispatched. Once an order has entered the fulfillment or delivery process, changes may not always be possible.
9. Delivery Confirmation
Customers should check their order when it arrives. If there is any visible damage to the package or product, we recommend documenting the condition and contacting us promptly.
10. Contact Us
If you have questions about your order or delivery, please contact:
luxewashgear
Website: luxewashgear.com
Email: [email protected]