At luxewashgear, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return, you may request a return in accordance with the time frames below.
1. Return Period
You may request a return within 14 calendar days from the date your order is delivered.
For example, if your order is delivered on September 24, 2026, your return request must be submitted by October 8, 2026.
Requests submitted after the 14-day return period may not be accepted unless otherwise required by applicable law.
2. Eligible Returns
Items may generally be eligible for return when:
- The product arrives damaged or defective.
- You receive an incorrect product.
- The item is substantially different from the product description.
- The item meets the applicable return requirements and is returned within the stated time frame.
Returned products should be unused, in their original condition, and include original packaging and accessories where reasonably possible.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.
Please provide your order details and, where possible, clear photographs showing the condition of the product and packaging. This helps us review the issue and determine the appropriate resolution.
4. Items That May Not Be Accepted
A return may be declined if the product has been:
- Used or damaged after delivery due to improper handling
- Altered or modified
- Returned without required parts or accessories
- Damaged through misuse or normal wear and tear
- Returned after the applicable return period
Any exclusions will be applied subject to applicable consumer protection laws.
5. Return Request Process
To request a return, contact us at:
Email: [email protected]
Please include:
- Your name
- Order details
- Date of delivery
- Reason for the return
- Photos or other supporting information, if applicable
We will review your request and provide further instructions if the return is approved.
6. Return Shipping
If the return is due to an incorrect, damaged, or defective item, we will review the circumstances and determine the appropriate return arrangement.
For other eligible returns, return-related costs may be the customer’s responsibility unless applicable law requires otherwise.
Please do not send a product back before receiving return instructions from us.
7. Refund Processing
Once an approved return is received and inspected, we will notify you of the outcome.
If a refund is approved, we aim to process it within 7–10 business days after the returned item has been received and approved.
The time required for the refund to appear may vary depending on the payment or financial service provider involved.
8. Exchanges
Where an exchange is approved and the requested replacement is available, we may arrange a replacement product.
If the replacement is unavailable, we may offer another appropriate resolution, subject to applicable law.
9. Order Issues and Delays
If you believe there is an issue with your order, please contact us as soon as possible after delivery. Prompt notification allows us to investigate and resolve the matter efficiently.
10. Policy Updates
luxewashgear may update this Refunds & Returns Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
For questions about returns, replacements, or refunds, please contact:
luxewashgear
Website: luxewashgear.com
Email: [email protected]